Buster
the Adjuster
Musician. Claims professional. Speaker. Author.
Over a decade in the music world before he traded soundboards for clipboards. Some habits never left him. He still listens for the sounds not being played, the words not being spoken.
NEXT ↓Buster's hat and shades look is connected more to his time in the music world than to the claims world. But he speaks both languages, and speaks them in a way that bridges the two spaces.
Adjust Accordingly
People leave the room hearing the cry for help underneath the paperwork, the fear underneath the hostility, and the detour hiding inside what looks like destruction. They leave with different eyes, different ears, and a different perspective on claims work. And their life's work.
- Adjusters adjust. Flexibility is the posture the work asks for. Not rigidity dressed up as professionalism.
- Every claim is a cry for help wrapped in paperwork. How to hear it even when it sounds like anger.
- Unexpected changes don't come along to destroy you. Reframing disruption, career detours, and hard losses.
- KPIs measure what's, not why's. And that's not wise. The people need to feel seen, not just processed. That's the people on both sides of the claim.
Claims professionals. Insurance conference stages. Adjuster training programs. Leadership offsites. And anyone whose work puts them across a table from someone on a hard day.
Keynote · Fireside chat or panel · Virtual
Berklee-trained musician. Songwriter and producer. Adjuster trainer and instructor. Expertly handled multi-million-dollar complex commercial losses. Author of Adjust Accordingly.
Bring Buster to your stage.
Adjust Accordingly
For a book that looks like an album, a track listing makes sense. This is what it looks like when a musician's world collides with the insurance industry. A memoir for the people.
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Buster the Adjuster spent over a decade immersed in music. Playing, producing, writing, and recording before trading waveforms for policy forms. He still can't help but listen for the song on the other side of the music. And Buster finds music everywhere.
Bring him to your stage